¤ Improving Your Business

Not only does the organization and management of your technical documentation directly affect other significant costs to your organization such as localization, customer support and product service, but your documentation assets can be effective in increasing the profitability of your organization.

Very often, migrating to a modularized, or topic oriented, documentation structure puts your organization in a position to save money on many fronts. It also facilitates reuse of information, sharing of information between different areas of the organization, and minimalization of the actual written content to information that is concise, useful and relevant.

Moving to such a model requires careful analysis of the costs involved, the real benefits that can be expected, business processes that will need review and change, tools and technology that can be implemented to aid the new processes, and new expertise that will need to be developed in the organization to support the new model.

Our team recognizes that not all organizations are the same, and that the solution for each organization must necessarily be fine-tuned to specific needs. One size does not fit all.

The goals of any solution must make business sense. We work with you to design a solution with the following goals in mind:

• Reduce translation costs by modularizing and tracking your documentation in the most effective way.

• Reduce publishing and distribution costs by adopting automated tools and streamlining processes

• Reduce tech support and service costs by making the most current information quickly and easily available

• Reduce time to market by ensuring that documentation and translations are prepared more quickly

• Convert technical documentation from a cost center to a profit center by finding ways to provide added value to your customers that they would be willing to pay for

• Increase customer satisfaction and market share by improving documentation and making it easily accessible

• Increase revenues on maintenance and service by making field service more efficient

• Make customer training programs more profitable by reusing technical documentation when developing training materials, thus reducing the resources it takes to develop training content; reduce the amount of time required to train your customers; make post-training documentation and support materials correspond with training and eLearning to facilitate more effective product use. Streamlined processes and content reuse makes it easier to make the most updated information available quickly.

• Bring new staff on line more quickly by using the most updated and accurate technical documentation as the basis for eLearning and training programs. Streamlined processes and content reuse makes it easier to make the most updated information available quickly.

• Reuse technical information across the organization and across the product lifecycle: design, engineering, marketing, user documentation, training, maintenance