Eclipse Infocenter Implementation

Create your own knowledge base and support center using Eclipse Infocenter. Eclipse Infocenter is a powerful and versatile platform for delivering content over the internet, intranet, or on each individual client computer. Suite Solutions helps you customize, deploy and maintain an Eclipse Infocenter that meets the needs of your audience and your organization, and helps you set up a tool-chain to automatically publish and update your content.
The Eclipse Infocenter platform may be customized in many ways to meet your specific needs. We help you to:

• Format the published text according to your preferences and branding guidelines
• Customize the banner frame and navigational controls and icons, such as the table of contents, search frame, toolbar, etc.
• Implement extended navigational functionality such as browse, drop-down breadcrumbs, show in table of contents, email content to a friend, send comments back to the authors, bookmark content, and more
• Provide PDF generation on-demand to give users exactly what they need when they need it
• Implement Google Analytics to get statistics on who is visiting your content and how frequently

One stop for Localized Content Delivery – Help your customers get content in the language they need from one easy interface. We have extensive experience in optimizing your automated publishing tool-chain and style sheets to support multiple languages and their particular requirements, including the more complex far eastern languages (e.g. Chinese, Japanese, Korean) as well as bidirectional text (e.g. Arabic and Hebrew). We also support advanced index sorting for Chinese, Japanese, Arabic and other languages which require complex sorting algorithms.
Context Sensitive Help – We work with you to implement context sensitive help using methodologies that are easy to maintain in the source documentation and application source code.
Modular Design – Style sheets are designed to be modular and easy to maintain. Although we provide ongoing support and maintenance, our goal is to provide you with the ability to function independently.
Integration with Content Management Systems (CMS) – We have a good working relationship and experience with many CMS solution vendors. We will work with any CMS vendor to integrate your style sheets, including passing publication parameters and output options, implementing filtering and conditional processing, passing language information and providing for any other implementation requirements.
Ongoing Maintenance
Although you may maintain your Eclipse Infocenter automated publishing tool-chain and deployment independently, we also offer a convenient and cost-effective ongoing maintenance option. Our maintenance plan includes:

• Ongoing formatting and functional modifications to your outputs upon request.
• Recommendations and implementations of upgrades to the style sheets as new functionality becomes available in the underlying standards, platforms and tools.
• An online ticket-tracking system for change requests and progress.

Updates are always scheduled to ensure the style sheets are tested and work properly with new configurations.